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Baan Extensions - Call Tracking System

S e-technologies’ Call Tracking System is fully integrated to Baan and allows the user to log product complaints, route and track investigation into the complaints, and produce complaint reports. The complaint can come from a direct customer, or from a third party who may have purchased your product through a reseller or other channel partner.

Call Tracking captures the customer name, address, phone number, the name of the individual making the complaint, their position in the company, and the entity from whom they purchased if they are not a direct customer. It also lets the user record the product, lot number and nature of the complaint at the time of the call. The technician handling the call has the ability to see the product’s known problems and the fixes that are available.

Reports and Display Sessions:

• Provides information regarding Calls by customer, and Calls by Item.
• Print Problems, Symptoms, and Fixes.

Supported Baan Versions:

• Baan IVc3, IVc4
• Baan V
• Unix or NT Platforms